Monday, April 9, 2007

I'll take "Things I didn't think I needed to double check" for $500, Alex

So, is it just ridiculously outside the realm of normal expectations to assume that when you purchase a picture frame that claims on the package to be 5 inches by 7 inches in size you'd actually get a picture frame that measures 5 inches by 7 inches? Am I the only one who thinks that's a pretty basic requirement and one that you really shouldn't need to confirm before purchase?

I only ask because the 5 by 7 variant of the IKEA clips picture frame (which in all other ways is quite nice really, I'm a big fan) apparently measures 5 1/4 inches by 7 inches.

Naturally, while my printer's software (and once again, I'm more than happy with it in every other regard, it's quite lovely stuff and when combined with this printer makes some beautiful prints) is more than happy to print 5 by 7 or various other sizes that are largely a function of the paper size it totally refuses to print something as arbitrarily odd as 5 1/4 by 7.

Of course, I didn't think it would have to since, let me reiterate, THE PACKAGE SAYS THEY'RE 5 BY 7!


  1. I've found they pretty much all need some trimming, and was going on the assumption that perhaps it's an accepted thing that a 5"x7" picture in a frame winds up showing a little less than that, like an old CRT. But that's just speculation. I haven't ruined any of my photos with the scissors yet.

  2. Maybe you just forgot to convert everything to Metric Units. I'm sure that would solve it.

  3. See, I'd go for the "maybe it's accepted" argument except that it's not less than 5x7, it's more, and it's not evenly distributed, it matches the expected length in one dimension, but not in the other. Sigh. I'm stuck printing bigger than I need and cutting, which is kind of annoying...

  4. Can you return it? Just like with software companies that use deceptive advertising, don't just sit there and take it. Return it, and make sure you fill out a customer feedback form explaining why.
    It's not complaining or whinging, it's just good feedback. They won't improve if they don't get feedback. And if you go back to get another frame and find the same problem (or get anything else and find that the dimensions are wrong), then maybe it's time to find another store.
    Isn't that how things are supposed to work in a competitive market?
    By the way, I have had a similiar issue with common "photo size" paper from the various printer manufacturers... I got the paper that looked like it was around 5x7, printed out a nice full sheet photo, and put it into a 5x7 frame only to find a lopsided white border around the photo. It turns out that the paper size doesn't seem to match any normal frame size. So I'm back to buying full size photo paper and cutting it down to fit the frame myself, instead of what *should* have been the easy step of buying photo sized paper that actually fits a normal frame.

  5. And the strang issue is IKEA is the only one that allows that to happen.